FAQ

At Donaris VIG, we offer a wide range of insurance products: RCA and Green Card, CASCO, home insurance, health and accident insurance, travel insurance, as well as corporate insurance. You can find details about each product under the “Individual Insurance” and “Corporate Insurance” sections.

In the event of a claim, please contact us as soon as possible. You can file your claim online, by phone, by email, or directly at one of our offices.

Yes, certain policies can be amended or terminated before the end date, depending on the contractual terms. Please contact us to review your specific situation and available options.

The processing time depends on the complexity of the case and completeness of documentation. Generally, after you submit all required documents, your claim is reviewed and settled within the legal timeframe of up to 30 days.

With Donaris VIG, you benefit from the experience of an international group, flexible products, professional advice, and timely claim handling. We care about your safety and build trust every day.

Once your claim is approved, payment is made via bank transfer to the account you specify. In some cases, we can coordinate directly with the repair shop or service provider involved.

Yes, you can hold multiple active policies (e.g., RCA + CASCO, home + health). Each product covers different risks, and combining them offers comprehensive protection.

It’s important to inform us immediately of any changes to your personal information—address, phone number, email, identification details—to ensure your policy remains valid and communication is effective.

If payment is delayed, the policy may be suspended or even cancelled, depending on the product and length of delay. We encourage you to contact us promptly to find a solution and avoid loss of coverage.

You can request a physical or electronic copy of your policy by contacting us by phone, email, or by visiting any Donaris VIG branch.