Carrier Liability Towards Passengers

In public passenger transport activities, any incident can generate significant legal and financial consequences. To protect both passengers and transport operators, the carrier's civil liability insurance towards passengers covers damage caused to them during the provision of transport services. This insurance provides a clear compensation framework for damage to passengers' life, health, or belongings, being an essential component of the professional responsibility of transport operators.

Who can take out this insurance? 
The policy can be taken out by:

√ Legal entities – regardless of organizational form and type of ownership;

√ Authorized individuals carrying out passenger transport activities based on a valid license.

What does the insurance cover? 
The policy offers protection in case passengers suffer damages during or as a result of transport, directly related to the carrier's activity: 

  • Bodily injuries or death of passengers;
  • Health impairment due to a transport accident;
  • Destruction, damage, or loss of passengers’ personal belongings. 

Coverage applies regardless of the type of transport used: road, rail, or river.

Why is this insurance important?

√ Legal compliance – often required for obtaining or maintaining a transport license;

√ Financial protection – compensation for injuries or damages can be significant;

√ Passenger trust – ensures clear and prompt coverage in case of incidents;

√ Mitigation of reputational risks – correct and legal response to unfortunate events.

How to get the policy? 
Contact a Donaris Vienna Insurance Group representative with your transport license and details of your activity. We will create a personalized offer tailored to the type of transport, number of seats, and routes covered.

Request a personalized offer
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